Housing Register

Transform how you manage your housing applications through our sophisticated central person/household system. Based on a customer self-service model, the system will improve your service through 24/7 availability and a user-friendly online registration form with built-in eligibility engine.

You can reduce your paper trail and automate tasks to save you time and resources. To enhance your housing suite, our Housing Register can be fully integrated with our Choice-Based lettings (CBL) system and the Homelessness Reduction Act software, hope.


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Intelligent real-time eligibility calculator

Reduce non-eligible people applying for housing through the Housing Register’s real-time eligibility engine. This intelligent built-in engine will calculate your policy in real time as the user progresses through the registration form. An outcome can be display at the end of the form if you wish so. Going beyond accessing band and bedroom needs, the system can also calculate eligibility according to medical need, local connection priority, under occupation/overcrowding and more.

Rich and easily extracted data at your fingertips

As a single database of applicants, you can have a full online overview of applications, broken down into different categories. It also includes Change of Circumstances or incoming applications. Other benefits include:

  • A fully configurable Report Builder tool for in-depth insights and option to export reports to PDF or Excel
  • Ability to add documents such as Proof of ID, Proof of Savings, Tenancy Agreements and much more

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Configurable set-up / Workflows

Our Housing Register’s workflow is highly configurable and flexible. We help setup a basic system workflow in the beginning and provide training on the configurable areas. Changes in your business’ processes can be easily accommodated without requiring changes or extra costs. Here are some examples of how the system can be configured:

  • Create application statuses – as many as required, including assigning CBL status
  • Map status to application type
  • Re-order statuses to show in the best way for your team
  • Manage status changes
  • Setup up status actions
  • Set status permissions – on both the user group level and on a status level


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Ensure your data is safe and secure

Our system is guaranteed to safeguard your data using single household IDs, high security, built-in validation and rigorous data checking. Your housing staff/case workers are able to select whether an applicant can or cannot view documentation uploaded. They can also assign applications to other staff members, with restrictions on who can do this.

Stay organised

  • Categorise tasks into relevant categories, for example: ‘Update Applicant’, ‘Chase Local Authority’ or ‘Request Tenancy Reference’  
  • Set reminders to do tasks  
  • Easily edit and delete tasks 
  • Set up User Groups and assign officers to specific applications
  • Manage renewal of applications with smart filters, automation and option to send batches of applicants, emails, letters or reminders  
  • Add appointments to your personal calendar 
  • Collect applicant’s address history through intelligent address control
  • See a record of all application changes including when letters or attachments are added, modified, or removed


User-friendly experience for applicants

  • Quick preliminary questionnaire prior to registration to determine whether an applicant is eligible or not and to prevent non-eligible people from registering
  • Applicants can easily update their contact details or circumstances and reset their password without assistance
  • Applicants can place bids on properties in one easy click (if Housing Register is integrated with CBL)
  • Auto-save feature saves unfinished applications for 2 weeks with unique generated reference


Communication made easy

  • Generate correspondence through SMS, email, or instant messaging through MyMessages (see HOPE available add-ons)
  • Save time by sending mass emails to applicants based on relevant filters, for example: bedroom needs or date the application was received 
  • Receive new message alerts and mark a message as acknowledged through our instant messaging service
  • Save time with a wide number of built-in customisable email templates  
  • Eliminate language barriers – system can be translated into over 50 languages for staff and applicants alike with the click of a button


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  • Help your customers understand their entitlements with your own branded benefits calculator
  • Built-in entitledto budget calculator as part of housing application form
  • Designed to be self-service freeing up your staff resources
  • Responsive, easy to use and incorporates all welfare reforms including Universal Credit

Impressive Unity benefits

  • Search for applications by application id, received date, assigned to, household id, bedroom need, band, name, email address, address (current, previous or correspondence), NI number and date of birth.
  • Easily see applicants broken into categories such as housed, COC, active, homeless, and more
  • Alert-manage important notes about applicants – deaf, ASB, physical or verbal
  • See a summary of bidding history
  • Filter and report applicants


Connecting London boroughs with each other

We aim to provide a single common approach to sub-regional partnerships and landlords working together, enabling housing applicants to have more mobility and choice. With this in mind, we have developed a range of common assessment processes for consortia landlords, launching the largest multi-landlord common register in the country, housingmoves.

Housing Moves is the Mayor of London’s lettings scheme that enables social housing tenants of London councils and housing associations to move from one part of the capital to another. The Mayor of London, through the Greater London Authority (GLA), commissioned Home Connections to deliver a common housing register and London-wide mobility scheme to cover all 32 London boroughs, the Corporation of the City of London and all of London’s registered providers.

The scheme offers 5% of social housing relets in London for tenants who wish to move to a different borough. Applicants are prioritised according to under occupation (downsize into a smaller property), employment need (for work or training), or to care for a family member or friend. The service provides seamless integration with Mutual Exchange schemes.

Our superior online forms technology has enabled a 100% online registration process for this scheme. We implemented various techniques to make using our web forms simple and accessible over the web.



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